This course is an ARELLO Certified Asynchronous Course
4-Hour Elective Course
Instructor Cynthia Grosso, Charleston School of Protocol
Provider Number 1048
Did You Know?
Did you know that a lack of communication is one of the most recurring feedback topics from a dissatisfied seller?
Did you know studies indicate that 80% of the reason people do not get ahead in their jobs was due to a lack of communication skills?
Did you know that interpersonal skills will account for 85% of your success?
According to the US department of Labor, it is estimated that of the total time we spend in communication, 55% is devoted to listening. However, statistics show that only 2% of the population have had any training on the skill of listening.
How we communicate with our clients shows respect for them and ourselves. It is not only the foundation of all good conversation, but also for building relationships both professionally and personally.
Poor communication skills can cause harm in many ways and on many levels to the general public, by misunderstanding or interpreting what is being said.
Do not let this lack of social/interpersonal skill affect you personally or professionally.
How to communicate effectively is a learned skill…Come join us!
About This Program
You Will Learn:
The actual skill of listening.
How to have the client feel that they have been heard and understood.
Learn the value of being present with your client and how to do it.
The skill of diplomacy when interacting with your client to communicate more successfully.
Communication styles of different generations and how to communicate best with them.
Telephone, techno, email and virtual etiquette to show respect for yourself and your client.
The value of appreciation.
About Your Instructor
Cynthia R. Grosso is a national etiquette expert, industry thought leader, award winning speaker, columnist and author who focuses on professionalism, leadership, and the skill of polish. She is the founder of the Charleston School of Protocol and Etiquette in Charleston, South Carolina.
Ms. Grosso has appeared as an etiquette expert on the Dr. Phil Show, Oprah, CNN, reality shows on TLC and many other news and talk shows. She is written about in Woman’s Day Magazine, Marie Claire Magazine, The New York Times, Esquire Magazine, BusinessWeek Magazine, Golf Digest, as well as many others. She has been published well over 100 times and is the author of several books on civility.
Ms. Grosso is an award winning adjunct professor of business etiquette and protocol at several local colleges. She is the author of the Professional Savvy Series. This program won the bronze medal in the world for excellence in E-learning.
She is a Certified Distance Education Instructor.
Ms. Grosso has received several awards to include the prestigious “Business Person of the Year” award given by the Chamber of Commerce in her area. She has also received the Outstanding American Award for outstanding community service given by the US Jaycees.
Ms. Grosso focuses on the critical ten percent….”the polish”, needed for business people to compete and grow in the corporate environment. She speaks to people on an individual, group or corporate level.
What People are Saying about this Course
These comments were unsolicited and taken from 56 evaluations.
47 people evaluated it excellent in all 5 categories.
“Lots of usable information, lots of value.”
“Engaging, relevant information…Thank you!”
“Excellent life sills in communication, too many pearls of wisdom to list.”
“It was engaging the entire time and the content was extremely applicable.”
“Incredibly engaging and easy to follow and understand the material.”
“It encourages us to all to be better people.”
“Very fascinating material, great program.”
“Real life examples relatable to business and personal life.”
“The material can be applied in all aspect of my life.”
Frequently Asked Questions
How is this program taught?
The course is comprised of videos, several quick quizzes and a handbook.
Can I take this program any time?
This is an asynchronous program which means you can take it on your time, whenever you have time.
How long will I have the program?
You will have 3 months to complete the program.
Do I have to complete the quizzes for credit?
Yes, It is a self mastery program which requires completion of all videos and quizzes in each section before you can proceed to the next section as required for credit.
How do I get my certificate?
Upon completion of the course we will be notified and email your certificate within 7 days.
What are the cancellation and attendance policies?
Please click this link to read the cancellation and attendance policy.
What if I need help?
You can contact Cindy at:
ORDER WITH CONFIDENCE
This program carries a 7 day money back guarantee.
Money back guarantee is eligible for 7 days from date of purchase.
Refunds will be made to the method of payment used to purchase the payment.
Please allow 7-10 days to process the refund.
International sales, please allow 20 days to process the refund.
If refund is requested, no certificates of completion or continuing education credit will be issued and access to the program will be terminated.