RETURN AND EXCHANGE POLICY
Last Updated: 9/14/2023
Thank you for shopping at https://charlestonschoolofprotocol.com/shop/
If, for any reason, You are not completely satisfied with a purchase, we invite You to review our Policy.
The following terms are applicable for any products that you purchased with us.
INTERPRETATION AND DEFINITIONS
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
For the purposes of this Return and Exchange Policy:
Business Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Charleston School of Protocol Located at P.O. Box 41113 Charleston SC 29423 , South Carolina, US.
Goods refer to the items offered for sale on the Service.
Orders mean a request by You to purchase Goods from Us.
Service refers to the Website.
Website refers to My Site, accessible from https://charlestonschoolofprotocol.com/shop/
You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
GENERAL RETURN POLICY
Product that are bought from the Physical Stores can’t be returned. All Items are eligible for return exempt the products that are: Electronic items that are downloadable, such as ebooks, courses, and other downloads are not eligible for returns.
You are always required to ship back the items by following the shipping instruction:
Please contact us at email@example.com to determine whether or not your items need to be shipped back.
You are given 7 days to ask for the credit from the date of purchase. Customers are entitled to ask for STORE-CREDIT in exchange to the Goods
In order for the product to be eligible for Credit make sure that these following conditions are met:
- Product must be returned in its original packaging
Product that are on sale or discounted is not eligible for Credit
If the product you have received which turns out to be defective or otherwise of poor quality (save for direct warranty products which are discussed below), please notify us as soon as reasonably possible after you become aware of the defect or poor quality.
We offer 100% return to refund that are processed through Credit and has No Expiry Period. Unfortunately, Credits can’t be used to pay for shipping fees.
HOW TO INITIATE A RETURN
If you have a request for Return, Refund or Exchange and if you have further clarification and questions, Please do not hesitate to contact us through our:
Email Address: firstname.lastname@example.org
You will be updated for their Return Status through their EMAIL, provided that contact information is recorded to us.