Can table manners make or break a megamerger? Can a faxing faux-pas derail a promising business relationship? Can an improper introduction cost you a client? Can manners (or lack of them) really kill a career? Absolutely. In an era when companies are competing on the basis of service, manners are much more than a social nicety — they’re a crucial business skill. In fact, good manners are good business. This no-nonsense “manners reference” refreshes readers on everyday etiquette and makes sure they’re on their best behavior.
It provides quick guidance on such pertinent and timely topics as:
* telephone, e-mail, and Internet etiquette
* table manners
*grooming and business dress
* written communications
* gift giving
* resumes and interviews
* making introductions
* public speaking
* networking, and more.
