How would you respond to the following?
…A salesperson ignores your requests
…A fellow driver gives you the infamous “finger”
…Your child’s playmate misbehaves
…Your boss publicly reprimands you
P. M. Forni has solutions for all of these and many more. In yet another simple and practical handbook, P. M. Forni presents logical solutions that reinforce good behavior and make our world a more civil place.